Refund & Cancellation Policy

BizBrainX, operated by Enerzyzone Vertex Innovations LLP, Pune, India ("BizBrainX," "we," "us"), is a subscription software service. This policy explains how billing, cancellation, and refunds work for the platform subscription and usage charges you pay to BizBrainX. It does not cover payments between you and your own customers — BizBrainX does not process customer- or lead-level payments, and that capability is disabled by design.

Paid modules are billed as a recurring platform subscription through Razorpay. You activate only the modules you want, and prices, inclusions, and the billing cycle are shown in-app before you turn on a paid module. Usage-metered charges (for example, AI-agent usage drawn from your account balance) are shown against your account as they are consumed.

You can cancel a paid subscription at any time from your account or by writing to us. On cancellation, your subscription does not renew for the next cycle. You keep access to the paid features for the remainder of the billing cycle you have already paid for; access to those features ends when that cycle ends.

Cancelling a subscription does not delete your account or data — you can continue using any free functionality, export your data, and close your account separately if you choose.

BizBrainX is a digital service delivered on an ongoing basis. Subscription fees for a billing cycle that has already started and been made available to you are generally non-refundable, and we do not provide pro-rata refunds for the unused part of a cycle after cancellation, except as set out below or where required by applicable law.

We will review and, where appropriate, refund charges in cases such as:

• a duplicate or clearly erroneous charge;
• being billed after a valid cancellation took effect;
• a prolonged failure of the paid service that is attributable to us and not resolved within a reasonable time; or
• any situation where a refund is required under applicable law.

Usage-metered charges for AI or other consumption that has already been delivered are non-refundable, since the underlying service has been provided. Any unused prepaid balance is handled on a case-by-case basis on account closure.

Approved refunds are made to the original payment method through Razorpay. Once we approve a refund, the time for it to reflect in your account depends on your bank or card issuer and Razorpay's processing timelines, which are outside our control.

Write to us at info@enerzyzone.com with your account email and the transaction details (date, amount, and Razorpay payment reference). We aim to acknowledge refund and cancellation requests within 48 business hours, and to assess and decide on them within 7 business days of acknowledgement. Where a refund is approved, we initiate it to Razorpay within 5 business days of approval; the amount then typically takes a further 5–10 business days to reflect, depending on your bank or card issuer.

If you believe a charge is wrong, please contact us first at info@enerzyzone.com — most issues are billing errors we can correct quickly and directly. Raising a chargeback or payment dispute with your bank or card issuer before contacting us may result in your paid access being suspended until the dispute is resolved. We cooperate with Razorpay's dispute-resolution process and will provide the relevant transaction records as needed.

Questions about billing, cancellation, or refunds: info@enerzyzone.com