Grievance Redressal

BizBrainX, operated by Enerzyzone Vertex Innovations LLP, Pune, India, takes complaints seriously. This page explains how to raise a grievance about our service, billing, content, or the handling of your personal data, and how we resolve it — in line with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines) Rules, 2021, and the Digital Personal Data Protection Act, 2023.

Service issues or errors in the product; billing, subscription, or refund disputes; concerns about content generated or sent through the platform; and requests or complaints about how your personal data is collected, used, stored, or shared (access, correction, or erasure of your data).

In accordance with the Information Technology (Intermediary Guidelines) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Officer is:

Abhishek Potare, Grievance Officer
Enerzyzone Vertex Innovations LLP, Pune, Maharashtra, India
Email: info@enerzyzone.com
Phone: +91 93074 94409

Please include your account email, a clear description of the issue, and any relevant references (for billing, the date, amount, and Razorpay payment reference).

We aim to acknowledge your grievance within 48 hours of receiving it, and to resolve it within a reasonable period not exceeding one month from the date of receipt, consistent with the Consumer Protection (E-Commerce) Rules, 2020. For data-protection grievances under the DPDP Act, 2023, we will respond within the timelines required under that law.

If we need more information to resolve your issue, we will tell you what we need. If a grievance cannot be resolved within the expected time, we will keep you informed of the status and the reason.

If you are not satisfied with the resolution, you may escalate by replying to our response so it is reviewed by a founder of Enerzyzone Vertex Innovations LLP. You also retain any rights and remedies available to you under applicable Indian law, including approaching the relevant consumer or data-protection authority.

Abhishek Potare, Grievance Officer, BizBrainX — info@enerzyzone.com · +91 93074 94409